FAQ

Can I stay with my pet?

No, pets are not permitted at our facility.

I would like to give a stay as a gift. Can someone other than the guest make the payment?

We accept advance payments by bank transfer.
Please contact us by email, and we will provide our bank account details.
If you require a gift voucher, we will send it to you once your payment is confirmed.

E-mail: info@oncri-karatsu.com

Can I use gift certificates?

JCB gift certificates only.

What payment methods are available?

Available payment methods:
-Cash
-Credit cards (JCB, VISA, Master, AMEX, Diners, Discover, UnionPay)
-E-money (iD, Edy, WAON, nanaco, QUICPay, transportation IC cards)
-QR code payments (PayPay, Alipay, d払い/ d-Barai)

Do you offer a waiting list for cancellations?

Yes, we accept waiting list requests by phone. Please note that waiting lists may not be available depending on the date or plan.

What is your hotel cancellation policy?

Cancellation charges apply from 7 days prior to arrival date:
· 7-4 days before: 20%
· 3-2 days before: 30%
· 1 Day before: 50%
· Arrival Date / No-shows: 100%
For group reservations over 15 guests, please contact us.

Can you accommodate groups for meetings, training sessions, or corporate outings?

Yes, group bookings are welcome.
Please contact us by email.
E-mail：info@oncri-karatsu.com

How far in advance can I make a reservation?

Same-day reservations are available, except for special packages.

Can I reserve a room with breakfast, or without any meals?

Yes, we offer rooms with or without breakfast.

Can children and infants stay at the hotel?

Absolutely. Child and infant charges vary by bedding, meals, and services.

Can I reserve a room for single?

Yes, single occupancy reservations are welcome.

Do you have EV chargers?

No, EV chargers are not available.

Do you have self-service laundry or hotel laundry service?

No, these services are not available. For urgent needs, please contact the front desk.

Can I make copies or send a fax?

Yes, both services are available at the front desk.

What should I do if I get sick or injured while staying at the hotel?

Please notify the front desk first. If medical care is required, we will immediately direct you to the nearest medical center.

Can an extra bed be arranged in the room?

No, additional beds are not available.

Do you offer a wheelchair for rent?

Yes, please contact us in advance as availability is limited.

Do you provide baby food? Can you heat food that I bring for my baby?

No, baby food is not available at the hotel.
If you bring your own, please ask our staff and we will be happy to warm it for you.

Can you sterilize baby bottles?

Yes, please contact the front desk or restaurant staff for assistance.

Do you have disposable diapers or powdered milk?

No, these items are not available at the hotel, but you may purchase them nearby:

- Drugstore: Drug store MORI (about 5-min drive), open 10:00-24:00

What kind of rental items are available?

Wheelchairs, high-seat chairs, irons, DVD players, and trouser presses are available. Please contact us in advance, as quantities are limited.

Can I arrange a gift for a birthday or anniversary? Are there any special services from the hotel for such occasions?

Yes, we would be delighted to offer a heartfelt gesture for your special occasion.
With advance notice, we can also arrange cakes, bouquets, and other items according to your budget and preferences.

Is in-room dinning available?

Yes, :room service menu

Is tipping expected?

No, tipping is not necessary, as service charges are already included in your accommodation fee.

Can I have items delivered from online shops such as Amazon?

Yes, we can accept deliveries as long as the items are prepaid. Kindly contact us in advance.

Can I send my luggage to the hotel in advance?

Yes, please send your luggage to the address below with your check-in date and reservation name clearly indicated.
Kindly note that shipping must be prepaid.

ONCRI KARATSU
1669-55 Hamasaki, Hamatamamachi, Karatsu-city, Saga 849-5131
TEL: 0955-56-6234

Can I extend my checkout time?

Late checkout is subject to room availability and an additional charge applies.
Please ask at the front desk.

What should I do if I will arrive late for check-in?

If you expect to arrive after 6:00 PM, please contact us by phone.

What are the check-in and checkout times?

Check-in is from 3:00 PM, and checkout is by 11:00 AM.

Do you have a mini-bar in the room?

No, the in-room refrigerator is not stocked as a mini-bar and is empty; however, complimentary room-temperature mineral water is provided.

What facilities and amenities are provided in the rooms?

Each room is equipped with:
Air conditioning, heated toilet seat, humidifying air purifier, bath (some rooms shower only), TV, telephone, refrigerator, electric kettle, and safe.

The following amenities are also provided:
Hair dryer, razor, toothbrush, hairbrush, cotton swabs, washcloth, shampoo, conditioner, and body soap.

Do you have barrier-free rooms?

No, our hotel is not fully barrier-free, however, we will do our best to assign a room near the elevator, depending on availability.

Which rooms have Western-style beds?

Western-style beds are available in the ONCRI Deluxe Twin, Beachfront Bath Japanese Twin, Beachfront Bath Twin, and Moderate Japanese-Western rooms.

What is sold at the hotel shop?

Our shop offers a curated selection of items from across Japan, including local crafts and specialties.

Do you have childcare services or kids' programs?

We regret to inform you that we do not offer childcare services or kids’ programs.

Do you have private dining rooms for small groups?

No, we do not have private dining rooms; however, we will do our best to arrange a suitable table for your group, depending on the size and availability.

Where can I smoke in the hotel?

Smoking is only permitted in the designated smoking room on the 1st floor.

Are there non-smoking rooms?

Yes, all guest rooms are non-smoking.

Are PCs or workstations available for guest use or rental?

No, we do not offer a business center or PC rental service.

Does the hotel offer Wi-Fi?

Free Wi-Fi is available in all guestrooms and throughout the hotel.

Are there vending machines?

Yes, vending machines offering non-alcoholic beverages are available on the premises.

Are there elevators?

Yes, an elevator is available in the East Area only.

Is there a public bath?

Yes, a public bath is available; however, it does not contain hot spring (onsen) water.

Do you have a restaurant for lunch?

Yes, light meals are available on our café menu, starting from ¥1,100.

Can visitors dine at the restaurant for dinner?

Yes, visitors are welcome to dine with us, subject to availability. Advance reservations are recommended.

Is there a bar or lounge where I can enjoy drinks before or after dinner?

Yes, the bar counter at KOYOMI STUDIO on the 1st floor offers a variety of local Saga sake, cocktails, and more.
It is open until 10:30 PM.

Can I order extra dishes in addition to my meal package?

Yes, we offer a selection of seasonal recommended dishes.

Can I bring my own drinks to the dining area?

Yes, we allow BYO (Bring Your Own) drinks.
A corkage fee of ¥2,200 (tax included) applies per bottle (720 ml).
*1800 ml: ¥4,400 (tax included)

Are child or infant chairs available in the dining area?

Yes, both child and infant chairs are available.

Are kids' meal options available?

Yes, we offer two children’s meal options:

- Kids’ Set Meal “Okosama Gozen” (ages 10-12): A more complete meal.

- Kids’ Plate “Okosama Plate” (ages 6-8 and under): A smaller, lighter meal.

Do you offer meal options suitable for elderly guests with special needs?

Yes, we can arrange meals cut into small pieces upon request. Please let us know in advance.

I have dietary restrictions due to allergies, religious reasons, or food preferences.

We will do our best to provide suitable alternative dishes. Please contact us at least 3 days before your arrival. Kindly note that, depending on the details of your request, it may not be possible to meet all requirements.

What are the restaurant hours for dinner and breakfast?

Restaurant Hours
Dinner: 6:00 PM - 9:30 PM
Breakfast: 7:00 AM - 10:00 AM

Can I choose what time dinner starts?

Yes, you may select your preferred dinner start time between 6:00 PM and 8:30 PM, subject to availability.

Are any of the dining areas private rooms?

No, private dining rooms are not available.

Can I have dinner or breakfast in my room?

Breakfast and dinner are served in the restaurant only. While in-room dining is available, it offers a limited menu and not full set meals.

Are the baths in guest rooms ONSEN?

No, both the guest room baths and the public baths use regular heated water, not natural hot spring (onsen) water.

What amenities are provided in the public bath?

The following amenities are provided:
Men's bath: Hair dryer, brush, shampoo, conditioner, body soap, liquid soap, hair tonic, skin toner, skin milk, and cotton swabs.

Women's bath: Hair dryer, brush, shampoo, conditioner, body soap, toner, moisturizer, cotton pads, cotton swabs, and hair cap.

Are there saunas?

Yes, saunas are available in both men's and women's public baths.

Is the public bath available for visitors?

Yes, visitors are welcome.
Opening Hours: 11:00 AM - 3:00 PM

Visitor Fees:
Ages 13 and over: ¥1,100 / Ages 6-12: ¥550 / Under 5: Free

What are the public bath hours?

Opening Hours: 3:00 PM - 12:00 AM / 6:00 AM - 10:00 AM

Can visitors use the pool?

Yes.
Opening Hours: 10:00 AM - 3:00 PM
Ages 13 and over: ¥1,600 / Ages 6-12: ¥800 / Under 5: Free

* Fee includes public bath access.
* Please note that changing rooms are unavailable from 10:00 AM - 11:00 AM.

What are the outdoor pool hours?

Overnight Guests: 3:00 PM - 8:00 PM / 9:00 AM - 10:00 AM

Day Visitors: 10:00 AM - 3:00 PM

Can children use the pool?

Yes, children are welcome to use the pool, but they must be accompanied by a guardian at all times.

Is swimsuit rental available?

No, please bring your own swimsuit.

How deep is the pool?

Maximum depth:
Adult Pool: 90cm / Children's Pool: 70cm

Is there a place to eat or drink poolside?

No, outside food and beverages are not permitted in the pool area.

Do you have spin-dry machines for swimsuits?

No, spin-dry machines for swimsuits are not available.

Do I need to complete any procedures to use the pool?

Yes, you must review and agree to the "Pool Usage Terms and Conditions" before using the pool. Please read and confirm the terms at the front desk on the day of use.
Our staff will provide guidance during this process.

Do you have EV chargers?

No, EV chargers are not available.

Is there a clinic or hospital nearby?

Japanese Red Cross Karatsu Hospital is approx. 17-min drive away from the hotel regardless of nighttime or holidays:

Japanese Red Cross Karatsu Hospital
Address: Watada2430, Karatsu-city, Saga
TEL: 0955-72-5111

Is there a convenience store nearby?

The nearest convenience store, 7-Eleven, is about a 2-min drive or a 6-min walk from the hotel:

7-Eleven Karatsu Hamatama
Address: 1119-7 Hamasaki, Hamatamamachi

How long does it take to reach nearby areas?

By Car:
· Karatsu City Center: approx. 15 mins
· Fukuoka City Center: approx. 1 hour
· Niji-no-Matsubara: approx. 7 mins
· Yobuko: approx. 40 mins
· Arita: approx. 50 mins
· Sasebo Huis Ten Bosch: approx. 1 hour 15 mins
· Nagasaki city center: approx. 1 hour 40 mins

What is the nearest highway interchange?

Hamatama IC on the Nishi-Kyushu Expressway.

How long does it take from the airports, and how can I get there?

[From Fukuoka Airport]
By Car: Approx. 1 hour (via Fukuoka Urban Expressway and Nishi-Kyushu Expressway, exit at Hamatama IC)

By Public Transportation:
Take Fukuoka City Subway Airport Line bound for "Nishi-Karatsu" (approx. 1 hour 15 min).
Get off at JR Hamasaki Station, then approx. 10-min walk.

[From Saga Airport]
By Car: Approx. 1 hour 20 min
By Public Transportation:
Take Saga City Bus to Saga Station Bus Center (approx. 35 min).
From JR Saga Station, take JR Karatsu Line bound for "Nishi-Karatsu" (approx. 1 hour 10 min), then transfer at JR Karatsu Station to the JR Chikuhi Line bound for "Chikuzen-Maebaru" (approx. 11 min).
Get off at JR Hamasaki Station, approx. 10-min walk.

Is there a shuttle bus?

Yes, we offer free pickup service to/from JR Hamasaki Station for overnight guests.
Pickup: 3:00 / 3:30 / 4:00 / 4:30 PM
Drop-off: 9:00 / 9:30 / 10:00 / 10:30 / 11:00 AM
*Advance reservation required.

What is the nearest station?

JR Karatsu Line "Hamasaki" Station.
*Free pickup service to/from the station is available for overnight guests. *Advance reservation required.

Is parking available?

Yes, complimentary parking is available for up to 29 vehicles.