C&G Value Design Co., Ltd. (hereinafter referred to as “the Company”) and the CCG Alliance members designated by the Company as listed at the end of this document recognize the importance of protecting personal information, comply with the “Act on the Protection of Personal Information” and this Privacy Policy, and commit to protecting the privacy of individuals.
1.Definition of Personal Information
Personal information refers to information that can identify an individual, such as name, address, and telephone number, and includes information that can identify an individual when combined and cross-referenced with other information.
2.Collection of Personal Information
When the Company requests the provision of personal information, it shall inform you of the purpose and scope of use and obtain your consent.
3.Use of Personal Information
◇Accommodation and Spa Services
Reservations for accommodation and spa services / Arrangements for accommodation and spa services / Provision of accommodation and spa services (check-in, check-out, treatments, etc.) / Customer satisfaction surveys (conducted via telephone, fax, email, mail, courier, etc.) / Accounting procedures including billing, payment receipt, and refunds / Follow-up services (mailing of returned items, information about the Company’s Reservations for dining services / Provision of dining services / Implementation of dining services / Customer satisfaction surveys (conducted via telephone, fax, email, mail, courier, etc.) / Accounting procedures including billing, payment receipt, and refunds / Follow-up services (mailing of returned items, information about the Company’s services and offers, etc.)
◇Wedding Services
Guided tours of the venue / Reservations and confirmations for wedding services / Arrangements for wedding services (stationery, cuisine, attire, dressing and makeup, floral decorations, photography, video and audio, emceeing, events, wedding favors and gifts, accommodation arrangements for relatives and guests, etc.) / Provision of wedding services (pre-wedding photoshoots, ceremonies, receptions, etc.) / Customer satisfaction surveys (conducted via telephone, fax, email, mail, courier, etc.) / Accounting procedures including billing, payment receipt, and refunds / Follow-up services (mailing of returned items, information about the Company’s services and offers, anniversary dinners, etc.)
◇Banquet Services
Guided tours of the venue / Reservations and confirmations for banquet services / Arrangements for banquet services (stationery, cuisine, attire, dressing and makeup, floral decorations, photography, video and audio, emceeing, events, gifts, accommodation arrangements for attendees, etc.) / Provision of banquet services (after-parties, exhibitions, meeting room use, etc.) / Customer satisfaction surveys (conducted via telephone, fax, email, mail, courier, etc.) / Accounting procedures including billing, payment receipt, and refunds / Follow-up services (mailing of returned items, information about the Company’s services and offers, etc.)
◇Guest Service / Website Services
Reservations for offline events / Information on offline events and website updates / Accounting procedures including billing, payment receipt, and refunds
Recruitment screening / Notification of hiring decisions / Sending of documents
Application documents of unsuccessful candidates will be promptly shredded and disposed of after the completion of the recruitment screening process.
Management of basic information as an employer / Processing of hiring decisions / Processing of transfer decisions / Processing of compensation decisions / Career development and human resource training / Performance evaluations / Management of physical and mental health /Procedures for taxation, social insurance, etc. / Various procedures related to relocations / Payment of salaries, bonuses, retirement allowances, etc. / Procedures for housing loans, employee savings plans, etc. / Management of attendance, leave, absence, and working hours / Provision of welfare benefits / Certification of employment status / Information security measures including access control
4.Management of Personal Information
The Company shall appropriately train and supervise its employees and third-party service providers to protect the personal information entrusted to it, and shall endeavor to prevent information leakage, loss, and errors or inaccuracies. The Company shall carefully select such service providers, and shall require them to sign agreements regarding the handling of personal information to prevent leakage, loss, and unauthorized alteration, and shall provide guidance for improvements as necessary.
5.Joint Use
The Company may jointly use the acquired personal information as follows:
◇ Items of Personal Information Jointly Used
Address, name, gender, and information regarding the individual’s past use of the Company’s products and services, as necessary for the provision of wedding, restaurant, banquet, accommodation, merchandise, and spa services.
◇Scope of Joint Users
The Company’s group companies (as listed on the Company’s website)
◇共同して利用する者の利用目的
（1）To appropriately provide the Company’s products and services (such as accommodation, restaurant, banquet, spa, merchandise, wedding, consulting, and system development services) to individuals based on contracts between the group companies and their corporate clients, including guidance, confirmations, sending of materials and products, arrangements, billing, and follow-up services.
（ 2 ）To contact individuals via telephone, fax, courier, email, or other means for purposes such as information about their services and offers, questionnaires, and customer satisfaction surveys conducted by thegroup companies, in addition to the provision of products and services under contracts with individuals, as specified in the preceding paragraph.
6.Cookies and Web Beacons
Cookies are a feature that stores user information in their browser, enabling users to avoid re-entering information and to view content optimized for each user.
“Web beacons” (also referred to as “clear GIFs”) are technologies used to measure access to websites and individual pages. The Company uses these technologies on its websites and smartphone applications for purposes such as enabling users to view internet advertisements optimally and to avoid re-entering information, as well as counting the number of browsers viewing advertisements for each piece of content and measuring access activity. Cookies can identify the user’s browser but cannot identify the individual user. The same applies to web beacons.
Additionally, some advertisements displayed on the Company’s websites are delivered via third-party servers. Similarly, some parts of the websites use measurement servers operated by such third-party companies to track access activity. Such third-party companies also use cookies and web beacons for efficient advertisement delivery and access measurement. The Company has conducted prior investigations to ensure that such cookies and web beacons comply with its usage standards; however, as the information is stored on such third-party servers, it is managed in accordance with their privacy policies. The relevant third-party companies and their respective privacy policies are as follows:
＜Privacy Policies of Third-Party Companies Using Cookies and Web Beacons on the Company’s Websites＞
Yahoo
http://docs.yahoo.co.jp/docs/info/terms/chapter1.html#cf2nd
https://about.yahoo.co.jp/docs/info/terms/pixels.html
Google
https://www.google.com/intl/ja/policies/privacy/
https://www.google.com/settings/u/0/ads/authenticated?hl=ja
https://support.google.com/adwordspolicy/answer/143465?hl=ja
https://support.google.com/analytics/answer/2838718?hl=ja
https://tools.google.com/dlpage/gaoptout
Facebook
https://www.facebook.com/about/privacy/
https://www.facebook.com/policies/cookies/
LINE
https://terms.line.me/line_rules/?lang=ja
7.Inquiries
The Company shall promptly respond to requests for disclosure, correction, or suspension of use of personal information. However, when such requests are made, the Company will verify the identity of the individual through appropriate methods to prevent information leakage due to fraudulent disclosure requests.
8.Provision of Personal Information to Third Parties
The Company will not provide or disclose personal information to third parties except in the following cases:
１.When consent has been obtained from the individual.
２.When required by laws and regulations.
３.When there is a risk that specific rights and interests such as life, body, or property may be harmed, and personal information is required to protect them, where it is difficult to obtain the individual’s consent.
４.When national agencies or other public institutions require cooperation from private companies to carry out affairs stipulated by law, where it would interfere with such affairs for such private companies to obtain the individual’s consent for providing personal information to such national agencies or public institutions.
9.Name of the Person Responsible for Managing Personal Information
C&G Value Design Co., Ltd.
10.Contact Information
For disclosure requests and other inquiries regarding personal information, please contact the following desk:
“Personal Information Inquiry Desk”
1-1-33 Terukuni, Chuo-ku, Fukuoka-shi, Fukuoka 810-0032
TEL ：092-771-2133 FAX：092-771-8888
E-Mail：info@cg-valuedesign.com
◆The latest information regarding the Company’s personal information protection policy will be posted on this website.
[Revised: February 1, 2021]